Frage
Site security
Is goldtao safe and legal?
goldtao has been in this field for over 2 years, with quick delivery and high quality service , we have built a long cooperation with many customers .They are all satisfied with us .
Payment
1:Which payment methods do you accept?
We currently accept Paypal as our preferred online payment method for small to medium purchases. Having your Paypal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order. For larger orders, we prefer payment via Western Union.
2:. What is a pending e-check, and why I need to wait for it clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to goldtao ‘s account and then delivery can take place immediately thereafter.
3:. How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
4. I've sent an e-check, but I did not mean to. How do I cancel it?
If you have mistakenly sent a pending e-check, please connect your paypal as soon as possible .For a e-check order , we can’t refund you. So if you want a refund , you have to connect your paypal to delete it too .
Delivery
How long will the delivery take ?
Delivery time usually takes in 15mins to 30mins , in rare case , there will be some delay. After ordering ,if you have any problems please feel free to contact our 24/7 customer service via our live chat system .
Power leveling
1. Do you offer power-leveling services?
Yes ,goldtao offers power leveling services for most of the popular games, such as World of Warcraft, maple story , and more! Please check our website for any updates on power leveling.
2. How can I login my account to play a while during your leveling?
If you would like to arrange a later processing of your order and login by yourself, please contact our live chat representatives or message us including your order number, we will arrange for you within 5 minutes. Also please kindly inform us when you finish and your new password by live chat or email, so we can process your order soon.
3. How about the refund of Power Leveling?
Our compensation policy regarding harmed accounts: We offer compensation for the accounts that harmed by any means during a leveling order, the compensation depends on the situation. But we will NOT be held accountable for any harm that happened before the start of the order or after the completion of the order. So please DO change the password of your account and keep it safe & secret ONCE the order is finished
Others
1:Will my account get banned if I buy from goldtao?
Quite simple - no. We are a reputable company that does not engage in cheating, exploiting or phishing. And all our workers are professional ones , they have professional work experience. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers.
2:Why do you sometimes need to call me when I've made an order?
(1) There may have been an error on your order, a wrong character name or complications with payment.
2)If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
3) For larger orders, we must confirm your identity and legitimate of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
4) If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having
3:Why does the price of currency changes all the time?
Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you
PS : Our customer services are online for 24 hours ,if you have any questions , just feel free to connect us. Thanks. Enjoy your order !